Frequently Asked Questions

General Facts | StoneSelect | Care & Maintenance | Natural Quartz | Ordering/Technical


ORDERING / TECHNICAL

  1. How large are the seams?
    1/16" to 1/8" in width.


  2. How long are the slabs, and can seams be avoided?
    The average slab size is typically 96" to 100" by 55" to 60". A Project Manager will work with each customer to place as few seams as possible in a kitchen. Seams are required based on slab size and may be needed to maintain the structural integrity of the countertop.


  3. Why are there seams in my countertop?
    The average length of a slab is 96". Other additional factors that may require a top to have a seam include: weight of material, cabinet structure, access to job, and type of material. Apex Surfaces will work with the Kitchen Dealer and the customer in every way possible to ensure that seams are kept to a minimum and are discretely placed, while maintaining the structural integrity of the stone. Seam location and quantity of seams may affect pricing.


  4. What is the difference between 2cm and 3cm? And what is the most appropriate thickness for the tops?
    The 2cm thick stone is approximately 3/4" thick. The 3cm is approximately 1 3/16" thick. We recommend using the 3cm for the kitchen countertops for both aesthetic reasons and structural reasons.


  5. How much overhang can you have without supports, and what type of supports is required?
    For 3cm stone, we recommend supports with overhangs that are 10" or greater. The brackets should be spaced every 3' to 4'. As to the type of support needed, we recommend a cantilevered bracket or corbel that matches the cabinet. The brackets should be spaced every 3' to 4'.


  6. What type of sink can be used?
    There are few requirements when it comes to sinks. In order to maintain the structural integrity of the countertop, we require at least 3" of stone in front and back of the sink cutout. Additionally, when using a cast iron sink, we will require the cabinet installer to build a 2"x4" wood frame under the sink to support it. Apex Surfaces will need to know the sink type prior to fabrication of the job.


  7. How big can my sink be?
    In order to maintain the structural integrity of the countertop, at least 3" of stone is required in front of and in back of the sink cut out.


  8. Do my appliances have to be on site when templating?
    Yes. The width of material and front and behind appliances and cutouts is a critical issue that will vary from job to job depending on material selection, dimensions, and appliances.


  9. Do my cabinets have to all be installed and level?
    Cabinets must be permanently set and leveled prior to field dimension by our field measurement team.


  10. Does Job Site Conditions have any effect on my countertop?
    Each job is different and will offer unique challenges. Therefore, seam placement, cutout options, and support requirements will vary from job to job. Please discuss all issues and preferences with your Apex Surfaces Project Manager prior to confirmation of details with your client.


  11. Can you describe to me the process involving an order with your company?
    The whole process is designed for quality and speed. First, your client picks a stone and an edge treatment. We then give a quote of your cost based on their specific project. After that an order can be placed with us for a template. From the time the template is complete our clients can expect a turnaround time of 10 business days.


  12. Do I have to call for an appointment to come down to your place?
    Yes; Apex Surfaces, Inc. schedules individual viewing times to allow each customer exclusive service & selections.


  13. Do I have to buy the whole sheet/slab?
    If it is a non-program stone that has not been selected from our onsite inventory, you will have to purchase the whole slab. Slabs are always sold intact. Buying random slabs is similar to buying fabric. Like a seamstress or tailor, your fabricator buys the raw material and sells you a completed installation. In the price is included the cost of transporting the material, making field measurements and templates, cutting, polishing, bringing the pieces to your job site and fitting them into place. How much material he needs is determined by the layout and the amount of waste. The fabricator will lay out your job in a way that will minimize the amount of waste material while maximizing the natural beauty of veining and pattern.


  14. How long do you hold slabs for the client?
    Our general policy is to hold a slab for 3 days without a deposit. If a deposit is made, we can make the slab exclusive to the client until its cut.


  15. Is installation included in the quote?
    Yes, our quotes containing the stone, edge treatment, fabrication, templating, delivery, and installation in one price.


  16. What do I need for a quote?
    We require our potential Kitchen Dealers to supply us with information concerning their business, including showroom location, hours of operation and person to contact. Once reviewed and approved as an authorized dealer, fax over the drawing of the layout you are requesting a quote for along with the job name and location, material selected and edge treatment desired. You will receive your free quote within 24 hours of Apex receiving the information.









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