Frequently Asked Questions

General Facts | StoneSelect | Care & Maintenance | Natural Quartz | Ordering/Technical


STONESELECT

  1. What is StoneSelect Granite?
    StoneSelect Granite is a series of granite that comes with a 15 year warranty against staining and material defect. The granites that are in the series have been hand selected and purchased by Apex. They are of the highest quality available and are insured to give you piece of mind as well as a beautiful countertop.


  2. If a pick out my granite somewhere else, can I get the warranty?
    No. The warranty is only offered on granites that are in the StoneSelect series and have been purchased by Apex. Stones selected at other distributors do not qualify for the warranty.


  3. What makes a granite eligible to be a StoneSelect Granite?
    The high quality of the stone. Only granites that have a precise density as well as very few fishers or blemishes can qualify. These selections and determinations can only be made by a qualified individual and are determined prior to Apex purchasing the materials.


  4. Do I have to seal my StoneSelect Granite?
    NO! - There is not a need to seal your StoneSelect Granite for 15 years. Our warranty makes your countertop maintenance free. So sit back and enjoy!


  5. What is the thickness of the StoneSelect Granite used on my countertop?
    All or our granite is 3cm (approximately 1 3/16") thickness. We recommend using the 3cm because its structural integrity is superior and it is aesthetically more pleasing than the thinner stones.


  6. My sample of StoneSelect Granite has pits on the surface -- will I have these on my kitchen counters?
    Granite, which is crystalline in structure, always has tiny pits -- spaces between the various mineral crystals. You don't see them on a larger piece because the overall appearance is polished and mirror-like. Granite sometimes has natural fissures as well, which may look like cracks, but are not structural defects and are a naturally occurring result of the immense heat and pressure which formed the granite eons ago. These characteristics are part of the natural beauty of stone and will not impair the function or durability of the material. A product of nature cannot be expected to look manmade.


  7. Will my StoneSelect Granite look like the online sample?
    The samples you see on the computer have been scanned and saved as digital images. The color tones may not be absolutely correct due to variations in computer systems, monitors and compression algorithms. Also, granite is a natural material with naturally occurring variations in color, tone, granularity, pattern, etc. These variations are expected and are the source of its natural beauty.


  8. What do I need for a quote for StoneSelect Granite?
    We require our potential Kitchen Dealers to supply us with information concerning their business, including showroom location, hours of operation and person to contact. Once reviewed and approved as an authorized dealer, fax over the drawing of the layout you are requesting a quote for along with the job name and location, material selected and edge treatment desired. You will receive your free quote within 24 hours of Apex receiving the information.









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